Terms of Service

Last Updated: January 1, 2025

These Terms of Service ("Terms") govern your use of the website and services provided by Productbox Labs Pty Ltd ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Productbox Labs provides product marketing services including but not limited to:

• Strategic content creation for product marketing
• Competitive intelligence and battle cards
• Sales enablement and go-to-market support
• Product marketing audits and assessments
• Related consulting services

3. User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.

4. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Transmit any harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services or servers
• Use our services to compete with our business
• Reverse engineer or attempt to extract source code from our services

5. Payment Terms

Fees and Payment

Fees for our services will be clearly communicated before any engagement begins. Payment terms will be specified in your service agreement or invoice.

Refunds

Refund policies will be specified in individual service agreements. Generally, refunds may be available within the first week of service commencement, subject to the terms of your specific agreement.

Late Payments

Late payments may result in suspension of services and may incur additional fees as specified in your service agreement.

6. Intellectual Property Rights

Our Content

The service and its original content, features, and functionality are and will remain the exclusive property of Productbox Labs Pty Ltd and its licensors.

Your Content

You retain ownership of any content you provide to us. By providing content, you grant us a license to use, modify, and distribute such content solely for the purpose of providing our services to you.

Work Product

Materials created specifically for your business as part of our services will be owned by you upon full payment, unless otherwise specified in your service agreement.

7. Confidentiality

We understand the sensitive nature of business information and commit to maintaining the confidentiality of all client information. We may require execution of a separate non-disclosure agreement for certain engagements.

8. Service Level and Performance

While we strive to provide high-quality services, we do not guarantee specific business outcomes or results. Service levels and deliverables will be specified in individual service agreements.

9. Limitation of Liability

To the maximum extent permitted by law, Productbox Labs Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, or other intangible losses.

10. Indemnification

You agree to defend, indemnify, and hold harmless Productbox Labs Pty Ltd from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees).

11. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including if you breach these Terms.

Upon termination, your right to use our services will cease immediately. All provisions that should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitation of liability.

12. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or government actions.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms constitute the entire agreement between you and Productbox Labs Pty Ltd regarding the use of our services and supersede all prior agreements and understandings.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last Updated" date.

Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

17. Contact Information

If you have any questions about these Terms of Service, please contact us at:

18. Dispute Resolution

In the event of any dispute arising from these Terms or our services, both parties agree to first attempt resolution through good faith negotiation. If such negotiation fails, disputes may be resolved through binding arbitration in accordance with Australian arbitration law.